How to Keep Your Tone in Check When Giving FeedbackJan 31, 2023
As a manager, it's important to provide feedback in a way that is constructive and helpful, not harmful or demeaning. This can be easier said than done when you are under pressure or feeling frustrated. That's why it's important to think about your tone of voice when giving feedback. Here's how to keep your tone in check and make sure your message is heard loud and clear.
Think Before You Speak
Before you give feedback, take a few moments to pause and collect your thoughts. It might seem counter-intuitive, but taking the time to assess the situation can actually help you communicate more effectively. If possible, try repeating back what you heard before delivering your response. This will show that you were actively listening and paid attention to their point of view.
Choose Your Words Wisely
When giving feedback, it pays to use words carefully as they can have an impact on the other person’s feelings. Don't use charged language like “always” or “never”; instead focus on the specific issue at hand without placing blame or making assumptions about the situation. You should also avoid using sarcasm as this could come off as condescending or overly aggressive—not exactly what you want when trying to give helpful advice!
Stay Calm & Professional
Above all else, maintaining a professional demeanour is key when giving feedback. Stay calm no matter what kind of response you receive from the other person—this will help ensure that the conversation remains civil and productive. If emotions start running high, take a break if needed and come back when both parties are ready for a more constructive dialogue.
As a manager, it’s your responsibility to provide feedback that is both effective and respectful. It may feel uncomfortable at first, but with practice you can progress in utilizing positive language and staying calm in heated situations. Remembering these tips will help ensure that your message is communicated clearly—without putting anyone on edge! If you want to learn more about how to be an effective leader, join our bootcamp today.
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